Privacy Policy

Overview

This Privacy Policy explains how wg888 collects, uses, stores, and protects your personal information when you access or use the wg888 platform at wg888.cam. By creating an account or using our services, you agree to the practices described here. If you do not agree, please stop using the platform and contact us to close your account.

wg888 is committed to handling your data responsibly and transparently. We do not sell your personal information to third parties. This policy applies to all users, including those in Bangladesh who access wg888 via browser or the wg888 App.

Data We Collect

We collect information in three main ways: directly from you, automatically when you use our services, and from third-party partners.

Information you provide directly

• Full name, date of birth, and email address at registration
• Mobile number (used for bKash, Nagad, or Rocket transactions)
• National ID Card (NID), Passport, or Driving Licence — required for KYC verification before your first withdrawal
• Bank account details if you use Bank Transfer for deposits or withdrawals
• Communications you send to our support team via live chat or email

Information collected automatically

• IP address, device type, browser version, and operating system
• Pages visited, session duration, and game activity logs
• Transaction history: deposits, withdrawals, bets, and bonus claims
• App usage data if you use the wg888 Android App (version 2.5.5)

Information from third parties

• Payment verification data from bKash, Nagad, Rocket, or your bank
• Identity verification data from KYC service providers
• Fraud and risk signals from our security partners

How We Use Your Data

wg888 uses your data only for legitimate purposes connected to running a safe and fair gaming platform:

• Account management: creating and securing your wg888 account, processing your login, and enabling wg888 Login features
• Payments: processing deposits (minimum ৳300) and withdrawals (minimum ৳500) via your chosen payment method; confirming transactions typically arrive within 3 minutes for deposits and 5 minutes for withdrawals
• Compliance: completing KYC verification (NID, Passport, or Driving Licence) before your first withdrawal, as required
• Bonus and promotions: calculating and crediting welcome bonuses, reload bonuses, cashback, and referral rewards; verifying wagering requirements
• Customer support: responding to your queries through 24/7 live chat or email at [email protected]
• Security and fraud prevention: detecting unusual account activity, preventing unauthorised access, and protecting all wg888 users
• Improvement: analysing aggregated and anonymised usage data to improve games, site speed, and the wg888 App experience

We do not use your data for automated decision-making that produces legal effects, except where required by anti-fraud systems — in which case you can request a human review by contacting us.

Data Sharing

wg888 shares your data only where necessary and only with trusted parties:

• Game providers: Red Tiger, Ezugi, FA Chai, Evolution, JDB, Spribe, and Habanero receive anonymised session tokens to serve games; they do not receive your full identity details
• Payment processors: bKash, Nagad, Rocket, and bank transfer networks receive only the transaction data needed to complete your payment
• KYC partners: your identity documents are shared with our verification provider to complete your account review within 6 hours
• Legal authorities: we may disclose data if required by a valid court order or regulatory directive

We never sell, rent, or trade your personal information to marketers or unrelated third parties.

Cookies & Tracking

wg888.cam uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site is used. Here is what we set:

• Essential cookies: required for login sessions, game loading, and security checks. You cannot opt out of these and continue using the platform.
• Analytics cookies: anonymised data about pages visited and session duration. We use this to improve site performance. You can decline these in your browser settings.
• Preference cookies: your language choice, odds format, and display settings. Optional, but declining them means we cannot save your preferences.

Most browsers let you view, delete, or block cookies. Refer to your browser's help section for instructions. Blocking essential cookies will prevent you from logging in.

Data Security

wg888 uses SSL/TLS encryption on all pages to protect data in transit. Sensitive information such as passwords and payment details is encrypted at rest using industry-standard methods. Our servers are housed in access-controlled data centres, and internal access to personal data is limited to staff who need it to do their jobs.

No system is 100% secure. If you suspect your wg888 account has been compromised, change your password immediately and contact our support team via live chat or at [email protected]. We will investigate and take action within 24 hours.

Data Retention

We keep your personal data for as long as your wg888 account is active, or as long as required by applicable law — typically a minimum of five years for financial transaction records. If you close your account, we will anonymise or delete your personal data within 90 days, except where retention is required for legal, audit, or dispute-resolution purposes.

KYC documents (NID, Passport, Driving Licence) are retained for the period required by anti-money-laundering regulations, after which they are securely destroyed.

Your Rights

You have the following rights regarding your personal data held by wg888:

• Access: request a copy of the data we hold about you
• Correction: ask us to fix inaccurate or incomplete information
• Deletion: request that we erase your data (subject to legal retention obligations)
• Restriction: ask us to limit how we process your data while a dispute is resolved
• Portability: receive your data in a commonly used, machine-readable format
• Objection: object to processing based on legitimate interests

To exercise any of these rights, email us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. We may need to verify your identity before processing the request.

Minors

wg888 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered on wg888, please contact us immediately at [email protected] with the account details. We will investigate and close the account within 48 hours, deleting all associated personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will change. For significant changes that affect your rights, we will send a notification to your registered email address at least 14 days before the change takes effect. Continuing to use wg888 after that date means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how wg888 handles your data, reach us through any of these channels:

• Email: [email protected]
• Live Chat: available 24/7 — click the chat icon in the bottom corner after logging in

Please include your registered email address in any written request so we can locate your account and respond efficiently.

18+ · Play Responsibly. wg888 is an entertainment platform intended for adults aged 18 and above. Gambling carries financial risk — only play with money you can afford to lose. If gambling is causing you concern, visit our Responsible Gaming page for support resources.